Returns Policy

Atom Education is part of the Atom Scientific family, one of Europe’s leading

manufacturers of Diagnostic Life Science Reagents, servicing customers in over

40 countries, both direct and through regional distributors. 

Our Service aims are simple

  • offer exceptional quality and value
  • simplify access to Premium Chemicals
  • share our expertise in chemicals
  • hold extensive “off the shelf” stocks
  • deliver exceptional Technical Support
  • offer an extensive range of complimentary products
  • Quality 100% 100%
  • Cost Effective 100% 100%
  • Chemical Range 100% 100%
  • Technical Support 100% 100%


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) We receive the returned product within 14 days following the date of delivery of the product;

(b) The returned product is unused, in its original unopened packaging, with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) The product has been returned by an appropriate courier, and in the case of hazardous products, this must be an ADR approved courier with appropriate legal markings.

Returns Procedure

In order to take advantage of your rights under this returns policy, you must:

1.Request a return by emailing details of your order, and reasons for return to

2.Provide information of method of return.

3.Place any order reference on your returned item to enable identification upon receipt.

4.Send by a trackable service as a signature will be the only legal confirmation that the company has received the item.


The following kinds of products may not be returned under this policy:

(a)            Any product that has been opened or on which the seal has been broken.


We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

 The refund will be processed within 5 working days of receipt of return by the payment method that was originally used.


Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)            We will not refund or exchange the product;

(b)            We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

Non Signed For (Not Called For Items)

Our authorised couriers will make every effort to deliver your item. We will provide you with information at the time of shipment to allow you to monitor your shipment. It is the responsibility of the buyer to monitor their shipment and to take any action required to assist with delivery or to communicate with our couriers.

Where an item is returned to us as “Not Called For” or “Not Home”, we will retain the item until such time as a further delivery charge is paid or a refund for the original cost of the item excluding delivery charge + any return charges has been agreed.

If an item is refused at point of delivery, then no refund of any nature will be agreed to.

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